Terms & Conditions

Terms and Conditions

The use of our website and the purchase of products from Cross Lanes Organic Farm Ltd is a condition of your agreement with our terms and conditions.

Our terms and conditions are intended to form the basis of a good working relationship with you our customer.

We take every effort to ensure that all the information on this website is up to date and accurate. We are constantly reviewing and updating content. Cross Lanes Organic Farm cannot be held responsible for any errors contained within.

Please note we may update the terms and conditions and any changes will be posted on the website. It is your responsibility to ensure you review these terms regularly.

Any questions regarding these Terms and Conditions should be sent to:

Cross Lanes Organic Farm Ltd, Cross Lanes, Barnard Castle, County Durham, DL12 9RT.

Tel: 01833 630619
Email: [email protected]
VAT Number: 982 9473 63

Prices & Availability

Prices Cross Lanes Organic Farm are regularly reviewing prices on the website, all prices are subject to change without prior notice. The consumer will only pay the price of goods at the time of purchase. All prices are quoted in pounds sterling and where appropriate are inclusive of VAT.

Availability All products are subject to availability. If an order has been placed which contains products that are currently unavailable, you will not be charged for these products.

Cross Lanes Organic Farm reserves the right to refuse extremely large bulk orders.

Cancellation of Order

Any order placed can be cancelled no later than 9am on the morning the day before the delivery day or collection day arranged.

Cancelled orders will incur a small charge which will be deducted from the repayment, this is to cover our admin costs.

We are unable to cancel an order after this period as we will have started to prepare your food, cut your meat and pick your products.

To cancel please email [email protected]

Out of Stock Items

We try to send your order as you placed it, but sometimes this isn’t always possible. We try our best to keep everything in stock and keep the website updated with any out of stock items.  Sometimes when we order from our suppliers certain items are out of stock so we order a substitute with a different brand to maintain stock levels of certain products. Again we try and keep the site updated with these options, but occasionally may substitute your order with another brand.  If you prefer to not have anything substituted please let us know.

We always try and keep a fully stocked butchers with our high quality meat. We are a family business sourcing meat from our family farm therefore have a limited supply of certain cuts.

If no suitable substition is available we will send your order with missing items and not take payment for these.

Delivery Information

It is the customer’s responsibility to ensure that the courier can gain access to the delivery address, and we always ask for details of a safe place the box can be left if the recipient is not in. 

Returns & Refunds

We want you to be satisfied with your purchases from Cross Lanes Organic Farm and take every measure to ensure this. If for any reason you are not happy with a product you have purchased, please inform us within 7 days of purchase.

We would discuss any issues with you, we would need to know why you were disappointed and would require product details and possibly the product to be returned. We have full processing records and traceability systems in place for our own Cross Lanes products and can trace back products from other suppliers.

We always try to respond as quickly as we can and try and resolve things for you. When we have looked at the evidence we will at our discretion offer a refund and/or replace.

Please contact Cross Lanes Organic Farm directly if you would like to request a return and refund:

Ring: 01833 630619

Email: [email protected]

Address: Cross Lanes Organic Farm, Cross Lanes, Barnard Castle, County Durham, DL12 9RT.

Refunds for items that have been substituted and not wanted can be made after the goods have been returned.


Cross Lanes Organic Farm reserves all copyright of content provided on this website (including photos and logos)


You may link to our home page provided you do not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association on our part where non exists.

If you would like to make use of any material on our website please contact us directly on [email protected]

If our website contains links to third party websites, we have provided these for your information only. We have no control over the content of these websites and accept no responsibiity for them or for any loss or damage that may arise from your use of them. The existence of these links does not represent any endorsement or acceptance of responsibility or liability by Cross Lanes Organic Farm Ltd.


All information provided on our website is free of charge and therefore you acknowledge that it would be unreasonable to hold us liable in respect of the website and the information contained on it. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.